Last updated: 02/07/26

These Consignment Terms and Conditions apply when a client asks St Luxe to sell an item on their behalf by consignment.

These terms should be read together with the written consignment confirmation sent by St Luxe to the client. The consignment confirmation will include the specific item details, agreed pricing, commission rate, admin fee and any additional agreed terms.

1. Business details

These terms are issued by ST LUXE AUSTRALIA PTY LTD trading as St Luxe.

ABN: 61 698 439 226
ACN: 698 439 226
Address: Coachwood Close, Byron Bay NSW 2481, Australia
Email: info@st-luxe.com
Phone: 0421 076 813

2. Purpose of consignment

The client appoints St Luxe to inspect, authenticate, photograph, prepare, list, market and sell the item or items identified in the written consignment confirmation.

Ownership of each item remains with the client until the item is sold and the sale is finalised.

St Luxe acts as the client’s consignment agent for the purpose of presenting, marketing and selling the item on the client’s behalf.

3. Consigned items and item details

The item or items covered by these terms are the item or items identified in the written consignment confirmation sent by St Luxe to the client.

The written consignment confirmation may be sent by email, PDF, electronic document or other written communication.

The consignment confirmation may include, where applicable:

• brand
  
• model or style
  
• colour, material and size
  
• condition summary
  
• known inclusions, such as box, dust bag, strap, pouch, authenticity card, care card or receipt
  
• suggested listing price
  
• approved listing price
  
• conservative expected sale range
  
• commission rate
  
• admin and listing fee
  
• any pick-up, travel, postage or other agreed fees
  
• authentication status
  
• any other relevant listing or sale notes
  

The client agrees that the consignment confirmation, together with these Consignment Terms and Conditions, forms the agreement between the client and St Luxe for the consignment of the listed item or items.

If there is any inconsistency between earlier discussions and the final written consignment confirmation, the final written consignment confirmation will apply.

4. Final acceptance of items

Final acceptance of any item is subject to physical inspection, condition review, confirmation of inclusions and authentication.

St Luxe may decline to accept, list or continue selling any item if:

• the item does not meet St Luxe’s condition standards
  
• the item is outside St Luxe’s accepted product categories
  
• the item is not supported by St Luxe’s authentication system
  
• the item does not pass authentication
  
• St Luxe has concerns about ownership, title, origin or authenticity
  
• the item is not commercially suitable for resale through St Luxe
  
  
  5. Client ownership and authority
  

The client confirms that they are the legal owner of each item submitted for consignment, or that they have full legal authority to submit the item for sale.

The client confirms that each item:

• is genuine to the best of their knowledge
  
• is not stolen
  
• is not subject to any dispute, finance, security interest, claim or competing ownership interest
  
• has not been knowingly altered, repaired or modified in a way that has not been disclosed to St Luxe
  
• may lawfully be sold by St Luxe on the client’s behalf
  

If any ownership, title, authenticity or legal issue arises, St Luxe may pause the sale, remove the listing, retain the item, contact the client, contact relevant authorities or take any other action reasonably required by law.

6. Identity, ownership and records

The client agrees to provide any information reasonably requested by St Luxe to verify the item, prepare the listing, confirm ownership, assess condition, complete authentication, or respond to any legal, buyer or platform issue. This may include identification, proof of ownership, purchase receipts, authenticity documents, repair history, inclusion details or other relevant information.

St Luxe may collect and keep information reasonably required to verify the client’s identity, confirm ownership, manage the consignment, process payouts, maintain business records, respond to disputes and comply with any legal obligations.

This may include identification, contact details, item descriptions, photographs, proof of ownership, receipts, authentication records, transaction details and correspondence.

St Luxe may keep internal records, inspection notes, photographs, authentication results and transaction records for business, compliance, resale and legal purposes.

Personal information will be handled in accordance with St Luxe’s Privacy Policy.

7. Authentication process

Every eligible item submitted for consignment must pass St Luxe’s standard authentication process before being listed for sale.

St Luxe’s authentication process may include:

• in-house inspection of materials, stitching, hardware, craftsmanship, construction and condition
  
• Entrupy authentication where the brand and item type are supported
  
• review of serial numbers, date codes, stamps, markings, inclusions and other relevant details where applicable
  

The authentication process is standard for all St Luxe consignment items. It is not a reflection of mistrust or concern about the client’s item. It is part of how St Luxe provides transparency and confidence to buyers.

If an item passes authentication, St Luxe may proceed with photography, listing preparation and final price confirmation.

If an item does not pass authentication, St Luxe will not list the item for sale.

8. Non-authentic or unsupported items

If an item is found to be non-authentic, counterfeit, or unable to pass authentication, St Luxe will notify the client.

The item will be returned to the client at the client’s cost.

A handling and authentication fee of AU $100 will apply to any consigned or submitted item found to be counterfeit or non-authentic. This fee must be paid before the item is returned to the client.

If the item is not supported by St Luxe’s authentication system or cannot be authenticated due to brand, style, item type or other limitations, St Luxe may decline the item and return it to the client at the client’s cost.

9. Admin and listing fee

An admin and listing fee of AU $100 applies per accepted item unless otherwise agreed in writing.

This fee covers Entrupy authentication, photography, condition reporting, listing preparation and administration.

The admin and listing fee applies regardless of whether the item sells, is withdrawn, is declined after inspection, or is later returned to the client.

If the item sells, the admin and listing fee will usually be deducted from the sale proceeds.

If the item is withdrawn or returned before sale, the admin and listing fee must be paid before the item is returned to the client.

10. Commission

St Luxe will charge commission on the final sale price of each item.

The standard commission is 30% of the final sale price, unless a different commission rate is agreed in writing.

If a special commission rate has been agreed, the agreed commission rate will be recorded in the written consignment confirmation.

Commission is calculated on the final sale price paid by the buyer, excluding any shipping, insurance, duties, taxes or other external charges unless otherwise agreed in writing.

11. Suggested listing price and final approval

St Luxe may provide a suggested listing price based on market research, comparable listings, current resale demand, condition, inclusions and available sold references.

Any suggested price is an estimate only. It is not a guarantee of the final sale price or sale timeframe.

The client has final approval over the initial listing price before the item goes live.

The final listing price may be adjusted by written agreement between St Luxe and the client.

12. Offers and price adjustments

Some resale platforms allow buyers to submit offers.

St Luxe will not accept an offer below the agreed listing price unless the client has approved the offer in writing, or unless a minimum acceptable offer has been recorded in the written consignment confirmation.

If the item does not receive sufficient buyer interest, St Luxe may recommend a price adjustment. The client may accept or decline the recommended adjustment.

St Luxe does not guarantee that an item will sell at the listed price or within a specific timeframe.

13. Listing and marketing

Once an item has been approved for listing, St Luxe may list and promote the item through:

• the St Luxe website
  
• selected resale marketplaces
  
• social media
  
• email marketing
  
• paid or organic advertising
  
• in-person markets or events
  
• other suitable sales channels selected by St Luxe
  

There is no additional platform listing cost to the client unless otherwise agreed in writing.

St Luxe will prepare professional product photography, a condition report and product listing copy.

The client gives St Luxe permission to use photographs, videos, descriptions and listing content for the purpose of marketing and selling the item.

14. In-person events and markets

St Luxe may display or offer the consigned item for sale at selected in-person events, markets or pop-ups.

The item will remain subject to the same commission, fee and payout terms in these terms unless otherwise agreed in writing.

15. Shipping to the buyer

Once an item sells, St Luxe will arrange standard shipping to the buyer unless otherwise agreed.

St Luxe covers the standard cost of shipping and packaging to the buyer as part of the consignment service.

If any special shipping, insurance, international freight or additional delivery requirement is needed, St Luxe may account for this separately depending on the sale platform, buyer location and agreed sale terms.

16. Payout to the client

Once a sale is complete and funds have cleared, St Luxe will transfer the client’s payout within 14 business days.

The payout will be calculated as follows:

Final sale price
less St Luxe commission
less admin and listing fee, if not already paid
less any agreed deductions, costs or fees
equals client payout

St Luxe will provide a breakdown of the sale, commission, fees and payout.

Payment will be made by bank transfer to the account nominated by the client.

The client is responsible for ensuring their bank details are correct.

17. Buyer returns, disputes and chargebacks

If a buyer raises an issue, return request, authenticity concern, payment dispute or chargeback, St Luxe may delay payout until the matter is resolved.

If a sale is reversed, refunded, cancelled or charged back before payout, no payout will be due to the client for that sale.

If the client has already been paid and the item is later returned, refunded, charged back or found to be non-authentic, the client agrees to repay any amount paid to them by St Luxe in relation to that sale.

This clause does not limit any rights a buyer may have under Australian Consumer Law.

18. Withdrawal by the client

The client may request to withdraw an unsold item at any time before a sale has been confirmed.

A withdrawal request must be made in writing by email.

If the item is withdrawn, the admin and listing fee remains payable per item.

Return shipping, courier or collection costs are the responsibility of the client.

The item will not be returned until all outstanding fees and return costs have been paid.

Once fees are paid, St Luxe will return the item to the client or make the item available for collection by arrangement.

If the item has been photographed and authenticated, St Luxe will provide the client with the professional listing photos and authentication certificate after withdrawal, provided all applicable fees have been paid.

19. When withdrawal is not available

The client cannot withdraw an item once:

• St Luxe has accepted a buyer’s offer with the client’s approval
  
• the item has been sold
  
• payment has been made by the buyer
  
• the item is subject to an active dispute, investigation, authenticity review, ownership issue, police hold or legal restriction
  
  
  

20. Pick-up, delivery and travel fees

If St Luxe agrees to collect items from the client, a pick-up or travel fee may apply.

Any pick-up, delivery or travel fee will be confirmed in writing before collection.

This fee is payable regardless of whether the items are accepted for consignment, unless otherwise agreed in writing.

If the client chooses to ship items to St Luxe, the client is responsible for all shipping, insurance and packaging costs.

21. Care of items while held by St Luxe

St Luxe will take reasonable care of each item while it is physically in St Luxe’s possession.

St Luxe is responsible for the item while it is in St Luxe’s care, subject to these terms.

St Luxe is not responsible for:

• pre-existing damage, wear, odour, deterioration or faults
  
• damage caused by age, material weakness or prior repairs
  
• damage not reasonably visible at intake
  
• loss or damage during shipping to St Luxe
  
• loss or damage during return shipping to the client
  
• loss or damage caused by third-party couriers, postal providers or freight services outside St Luxe’s physical possession
  
• events outside St Luxe’s reasonable control
  

If an item is damaged, lost or stolen while in St Luxe’s physical care, St Luxe will work with the client to resolve the matter fairly.

To the extent permitted by law, St Luxe’s liability will be limited to the client’s estimated payout based on the agreed listing price, after deduction of applicable commission and fees, unless otherwise required by law.

22. Insurance

The client is responsible for insuring items when they are shipped to St Luxe and when they are returned to the client.

If the client wants additional insurance for return shipping, this must be requested and paid for before the item is shipped.

St Luxe recommends that all items sent by post or courier are sent with tracking, signature on delivery and appropriate insurance.

23. Product condition and disclosures

The client must disclose all known condition issues, repairs, alterations, missing parts, odour, stains, hardware issues, damaged areas, authenticity concerns or other relevant details before the item is listed.

St Luxe will complete its own condition report before listing.

The client acknowledges that St Luxe may describe the item’s condition honestly and accurately in the listing, including any visible wear, defects or issues.

24. Inclusions

The client must confirm which inclusions are provided with each item, such as dust bag, box, authenticity card, care card, receipt, strap, pouch, chain, lock, keys, inserts or other accessories.

Any missing or undisclosed inclusions may affect the final recommended listing price.

25. No guarantee of sale

St Luxe does not guarantee that an item will sell.

St Luxe does not guarantee a specific sale price, timeframe, buyer outcome or market response.

Preloved resale values can change depending on market demand, condition, brand performance, current retail pricing, buyer interest and platform activity.

26. Taxes and personal obligations

The client is responsible for any personal tax, reporting or financial obligations that may arise from the sale of their item.

St Luxe does not provide tax, accounting or financial advice.

27. Privacy

St Luxe may collect and use the client’s personal information for the purpose of managing the consignment process, verifying identity, communicating with the client, processing payouts, complying with legal obligations and maintaining business records.

Personal information will be handled in accordance with St Luxe’s Privacy Policy.

28. Unpaid fees and uncollected items

If any fee, return cost or other amount remains unpaid, St Luxe may retain the item until the outstanding amount has been paid.

If the client does not respond to reasonable contact attempts, does not pay outstanding fees, or does not collect or arrange return of the item, St Luxe may issue written notice requiring the client to collect the item or arrange return.

If the item remains uncollected for 28 days after written notice has been given, St Luxe may deal with the item as uncollected goods in accordance with applicable NSW law.

St Luxe may deduct any agreed fees, storage costs, return costs, administration costs, insurance costs or disposal costs from any proceeds recovered, to the extent permitted by law.

If the item has an estimated value of $20,000 or more, St Luxe will not dispose of the item without following the applicable legal process, which may include applying to the NSW Civil and Administrative Tribunal.

29. Changes to agreed terms

Any changes to the agreed consignment terms must be agreed in writing.

Written agreement may include email confirmation.

30. Governing law

These terms are governed by the laws of New South Wales, Australia.

Any dispute arising from these terms will be handled in New South Wales, Australia.

31. Acceptance

By confirming acceptance by email, signing a consignment document, submitting items to St Luxe after receiving these terms, or otherwise proceeding with consignment, the client confirms that they have read, understood and agreed to these Consignment Terms and Conditions.

St Luxe may require written acceptance before proceeding with authentication, photography, listing preparation or sale.