1. Overview

This website is operated by St Luxe. Throughout the site, the terms “we”, “us” and “our” refer to St Luxe. By accessing or using our website and purchasing products or services from us, you agree to be bound by the following Terms and Conditions (“Terms”), including any policies referenced herein.

Please read these Terms carefully. If you do not agree, you may not use the website or purchase from us.

We reserve the right to update these Terms at any time by posting changes to this page. Your continued use of the site after changes are posted constitutes acceptance of those changes.

2. Online Store Terms

By using our store, you confirm that you are at least the age of majority in your state or territory of residence, or you have given consent for any minors under your care to use the site.

You agree not to use our products or services for any illegal or unauthorised purpose or violate any laws in your jurisdiction.

3. Products and Orders

All items listed for sale are pre-owned designer goods. Each item undergoes a detailed authentication process, including inspection of materials, stitching, hardware, and craftsmanship. We then authenticate using Entrupy, the industry leader in luxury authentication trusted by top luxury resellers worldwide. Entrupy reports an accuracy rate of 99.1% across supported brands, backed by extensive testing and live market use.

Due to the nature of vintage and second-hand items, minor signs of wear may be present and are disclosed where possible.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, violation of our policies, or errors in product information.

Prices are listed in Australian dollars (AUD) and include GST unless otherwise stated. We reserve the right to modify prices at any time without prior notice.

4. Payment Terms

Payments are securely processed via our authorised third-party payment gateways. By completing a purchase, you authorise us to charge the full amount due to your chosen payment method.

We do not store credit card details.

5. Shipping

We offer domestic and international shipping. Delivery timeframes are estimates only and may be impacted by customs, delays, or carrier disruptions.

It is your responsibility to ensure that shipping details provided are accurate. We are not liable for delivery issues resulting from incorrect addresses.

For full details, please refer to our Shipping Policy.

6. Returns & Refunds

All sales are final. We do not accept returns or offer refunds for change of mind or general dissatisfaction.

If you believe a purchased item is not authentic, you must notify us within 3 days of delivery. Items must be returned in original condition for third-party authentication. If deemed inauthentic, a full refund will be issued including shipping and authentication costs. If deemed authentic, no refund will be issued, and the customer is responsible for return shipping and authentication fees.

Please refer to our Returns & Refund Policy for further detail.

7. Mail-In Authentication Service

We offer a mail-in authentication service for customers to have their own items verified.

Supported Brands:

We currently support both new and past styles from Balenciaga, Bottega Veneta, Burberry, Coach, Chanel, Chloe, Christian Louboutin, Celine, Dior, Dolce and Gabbana, Fendi, Ferragamo, Givenchy, Goyard, Gucci, Hermès, Loewe, Louis Vuitton, MCM, Prada, Saint Laurent, and Valentino.

Service Fee:

A flat rate applies to all supported brands, excluding Hermès, which has its own pricing. Please refer to the product listing for current rates.

Process:

• Customers are responsible for shipping their item to us, including all associated costs and insurance.
• Please include a pre-addressed return satchel with your item.
• We aim to complete all mail-in authentications within 3 business days of receiving the item. Hermès items may take longer.
• If your item passes authentication, you’ll receive a digital certificate of authenticity via email.
• If your item is not authentic, you’ll be informed via email with a clear explanation of the findings.

Limitations:

• We only assume responsibility for items while they are in our care.
• If we’re unable to authenticate your item due to brand or style, we’ll refund the cost of the service. Original shipping costs are not refundable.

By purchasing this service, you agree to the terms outlined in our Authentication Terms & Conditions.

8. Gift Cards

Availability:

St Luxe digital gift cards are available in denominations of $100, $200, $300, and $500 AUD. They’re delivered instantly by email and can be forwarded or printed for gifting.

Usage:

Gift cards can be redeemed across all items and services available at www.st-luxe.com.

Validity:

All gift cards are valid for 3 years from the date of purchase.

Restrictions:

All gift card purchases are final and non-refundable. Gift cards are not transferable and should be treated like cash.

9. Accuracy, Completeness and Timeliness

We aim to provide accurate product descriptions and content. However, we do not warrant that all site content is error-free or current. We may update information at any time without prior notice.

10. Third-Party Services and Links

Our site may contain links to third-party websites or tools. We are not responsible for the content, functionality, or privacy practices of any third-party sites. You access such sites at your own risk.

11. User Content

If you submit reviews, images, or other content to us, you grant St Luxe a royalty-free, non-exclusive right to use and reproduce that content for marketing and operational purposes.

You are solely responsible for any content you provide and must ensure it does not infringe any third-party rights or breach any laws.

12. Privacy and Data Use

Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

If you opt in to SMS marketing, we may collect and use your phone number for transactional and promotional messages. We do not share SMS opt-in data with third parties. Our site uses cookies to track cart activity for abandoned cart reminders.

13. Intellectual Property

All content on the site (excluding user-submitted content), including images, logos, text, and branding, is the property of St Luxe or its content suppliers. You may not reproduce or exploit any part of the site or its contents without express written permission.

14. Limitation of Liability

To the fullest extent permitted by law, St Luxe shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website, purchase of products, or reliance on any information provided.

Where liability cannot be excluded by law (including under Australian Consumer Law), our total liability shall be limited to the amount paid for the relevant product.

15. Prohibited Uses

You must not use the website for any unlawful purpose or to infringe on the rights of others. Prohibited conduct includes, but is not limited to: unauthorised data scraping, harassment, fraud, uploading malware, or attempting to breach site security.

16. Brand and Trademark Disclaimer

St Luxe is an independent reseller of pre-owned luxury goods. We are not affiliated, associated, authorised, or endorsed by any of the designer brands listed on our website. This includes, but is not limited to: Chanel, Louis Vuitton, Gucci, Prada, Hermès, Dior, Fendi, Celine, Balenciaga, Saint Laurent (YSL), Loewe, Bottega Veneta, Burberry, Givenchy, and Versace.

All trademarks and brand names are the property of their respective owners. They are used for descriptive purposes only to accurately identify the items listed for sale.

All items are verified by qualified authenticators prior to listing. St Luxe holds a Second-Hand Dealer Licence issued by NSW Fair Trading (Licence No: [insert number]).

17. Governing Law

These Terms and any disputes arising under them are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales.

18. Contact Information

For questions regarding these Terms, please contact:

St Luxe

14/12 Tasman Way, Byron Bay NSW 2481, Australia

ABN 29 959 840 123

Phone: 0421 076 813

Email: info@st-luxe.com